Refund policy

BOOKING & PAYMENT

• Bookings are only secured once full payment has been received.
• Clients may pay through our website or via bank transfer.
• If payment is made via bank transfer, proof of payment must be sent via WhatsApp to (242) 825-5725 to confirm the booking.
• Once payment has been verified, you will receive a receipt and booking confirmation.
• Clients are responsible for confirming with the hotel or Airbnb that decorators are permitted. Paradise Lux is not liable if setup is denied by property staff or management.

CANCELLATIONS & RESCHEDULING

• All payments are non-refundable.
• Rescheduling is allowed with at least 24 hours’ notice before your scheduled setup.
• A maximum of two (2) reschedules is permitted. Additional changes may be treated as a new booking and are subject to availability.

SETUP

• Clients must ensure the room or property is accessible at the agreed time.
• Please provide accurate address and check-in details.
• Any delays caused by incorrect or missing information are the client’s responsibility.
• Setup time typically takes 1.5 to 3 hours, depending on the package.
• The room must be vacant during setup.

FORCE MAJEURE

• Paradise Lux is not liable for failure or delay in performance due to causes beyond our control, including but not limited to natural disasters, severe weather, strikes, civil unrest, government restrictions, or other unforeseen events.
• In such cases, we will work with you to reschedule or find the best possible solution.
• No refunds will be issued due to force majeure events.